Shipping information and costs

 

***For all orders that get shipped and delivered between December 8th and December 24th 2024, you may return your purchase within 45 days.***

Holiday season delivery dates

To offer you the best service and ensure worldwide deliveries before Christmas Day please find here the latest days when you can place your orders.
Please consider that the order should be placed before 12 pm CET, destination (please see table below) and your rate will be automatically calculated at checkout.

Destination	Standard	Express
Italy	18/12/2024	19/12/2024
EU + UK	17/12/2024	18/12/2024
United States	17/12/2024	-
Canada	17/12/2024	-
Rest of the World	17/12/2024	18/12/2024

We deliver to all countries around the world and offer different shipping options to meet your needs.
During sales period, deliveries may take 2 or 3 business days longer than usual.
We aim to dispatch all orders within 24 hours (orders accepted before 12:00 am CET will be shipped the same day). Estimated delivery times are to be used only as a reference and will commence from the shipping date; we are not responsible for any delays caused by destination customs clearance processes.
We ship both Standard (delivery 3-4 working days) and Express (1-2 working days).

Here are the Standard shipping options offered:

Destination	Cost	Time
Austria	Free	3-4 Working Days
Bahrain	Free	4-5 Working Days
Belgium	Free	3-4 Working Days
Bulgaria	Free	3-4 Working Days
Canada	Free	4-5 Working Days
Croatia	Free	3-4 Working Days
Czech Republic	Free	3-4 Working Days
Denmark	Free	3-4 Working Days
Estonia	Free	3-4 Working Days
Finland	Free	4-5 Working Days
France	Free delivery starting from 207€	3-4 Working Days
Germany	Free delivery starting from 240€	2-3 Working Days
Greece	Free	3-4 Working Days
Hungary	Free	3-4 Working Days
India	Free	5-6 Working Days
Ireland	Free	3-4 Working Days
Israel	Free	4-5 Working Days
Italy	Free	2-3 Working Days
Japan	Free	5-6 Working Days
Latvia	Free	4-5 Working Days
Liechtenstein	Free	3-4 Working Days
Lithuania	Free	3-4 Working Days
Luxembourg	Free	3-4 Working Days
Mexico	Free	5-6 Working Days
Netherlands	Free	3-4 Working Days
Norway	Free	4-5 Working Days
Poland	Free	3-4 Working Days
Portugal	Free	3-4 Working Days
Romania	Free	3-4 Working Days
Saudi Arabia	Free	5-6 Working Days
Singapore	Free	5-6 Working Days
Slovakia	Free	3-4 Working Days
Slovenia	Free	3-4 Working Days
South Korea	Free	5-6 Working Days
Spain	Free	3-4 Working Days
Sweden	Free	3-4 Working Days
Switzerland	Free delivery starting from 335€	3-4 Working Days
United Kingdom	Free	4-5 Working Days
United States	Free	4-6 Working Days

Here are the Express shipping options offered:

Destination	Cost	Time
Albania	€ 40.00	2-3 Working Days
Algeria	$ 70.00	2-3 Working Days
Andorra	€ 30.00	2-3 Working Days
Armenia	€ 65.00	2-3 Working Days
Australia	$ 50.00	3-4 Working Days
Austria	€ 25.00	2-3 Working Days
Azerbajan	€ 40.00	3-4 Working Days
Bahrain	$ 55.00	3-4 Working Days
Belgium	€ 25.00	2-3 Working Days
Bosina and Herzegovina	€ 40.00	2-3 Working Days
Brazil	€ 65.00	3-4 Working Days
Bulgaria	€ 30.00	2-3 Working Days
Canada	$ 42.00	3-4 Working Days
Chile	$ 70.00	3-4 Working Days
Colombia	€ 65.00	3-4 Working Days
Croatia	€ 35.00	2-3 Working Days
Cyprus	€ 30.00	3-4 Working Days
Czech Republic	€ 35.00	2-3 Working Days
Denmark	€ 30.00	2-3 Working Days
Ecuador	€ 65.00	4-6 Working Days
Egypt	$ 75.00	2-3 Working Days
Estonia	€ 30.00	2-3 Working Days
Finland	€ 30.00	2-3 Working Days
France	Free delivery starting from 207€	2-3 Working Days
Georgia	€ 45.00	3-4 Working Days
Germany	Free delivery starting from 240€	2-3 Working Days
Greece	€ 35.00	2-3 Working Days
Hungary	€ 35.00	3-4 Working Days
India	$ 65.00	3-4 Working Days
Ireland	€ 35.00	2-3 Working Days
Israel	$ 75.00	3-4 Working Days
Italy	€ 18.00	1-2 Working Days
Japan	$ 40.00	3-4 Working Days
Kazakhstan	€ 65.00	4-6 Working Days
Kenya	€ 75.00	3-4 Working Days
Kuwait	$ 70.00	3-4 Working Days
Latvia	€ 35.00	2-3 Working Days
Liechtenstein	€ 35.00	2-3 Working Days
Lithuania	€ 35.00	2-3 Working Days
Luxembourg	€ 30.00	2-3 Working Days
Malta	€ 25.00	3-4 Working Days
Mexico	MEX $ 1030	3-4 Working Days
Moldova	€ 35.00	4-5 Working Days
Montenegro	€ 40.00	2-3 Working Days
Netherlands	€ 25.00	2-3 Working Days
Norway	€ 45.00	2-3 Working Days
Poland	€ 35.00	2-3 Working Days
Portugal	€ 30.00	2-3 Working Days
Puerto Rico	€ 60.00	4-6 Working Days
Qatar	$ 62.00	2-3 Working Days
Dominican Republic	€ 40.00	4-6 Working Days
Romania	€ 30.00	2-3 Working Days
San Marino	€ 18.00	3-4 Working Days
Saudi Arabia	$ 70.00	3-4 Working Days
Singapore	$ 50.00	3-4 Working Days
Slovakia	€ 35.00	2-3 Working Days
Slovenia	€ 35.00	2-3 Working Days
South Africa	$ 70.00	3-4 Working Days
South Korea	$ 45.00	3-4 Working Days
Spain	€ 25.00	2-3 Working Days
Sweden	€ 35.00	2-3 Working Days
Switzerland	Free delivery starting from 335€	2-3 Working Days
Thailand	€ 65.00	3-4 Working Days
Turkey	$ 45.00	2-3 Working Days
Ukraine	€ 50.00	3-4 Working Days
United Arab Emirates	AED 165	3-4 Working Days
United Kingdom	£ 25.00	2-3 Working Days
United States	$ 35.00	2-3 Working Days

Delivery restrictions

In light of the current circumstances, shipments to the following locations have been temporarily suspended until further notice.
· Ukraine
· Russia
· Belarus
· Israel
We will resume shipments to these locations once it is safe to do so.

Deliveries with cash on delivery

Cash on Delivery (C.O.D.) payment method is only available in Italy and Spain but will incur an additional cost. At the time of delivery, you must have the exact amount in cash to pay for your order. Payment by check is not accepted and the courier cannot give any change. To request a refund in the case you choose Cash on Delivery, it is necessary to have a bank account as refunds with this payment method can only be issued through Wire Transfer to a Bank Account. Important notice: orders paid by C.O.D. and shipped to the following countries have an order limit that cannot be exceeded.
Total Order Limits:

Italy: € 999.99

Spain: € 1,000.00

Important delivery information

We recommend that you consider the following information:

All orders require a signature upon receipt.

We are unable to redirect orders once items have been shipped, so please ensure there is someone who can sign for your order at the specified shipping address.

We are unable to deliver to P.O. Boxes or use General Delivery.

If our courier does not find anyone at the indicated address, they will try to deliver the package two more times, leaving a card with instructions on each occasion.

First time order

For your security, please be aware that first-time orders can only be shipped to the cardholder's billing address or a corporate work address which we are able to verify independently. To avoid delays to your order, please ensure that your billing address matches the address on your card statement and that the cardholder's name is written as it appears on the card. Please also ensure that your contact details are filled in accurately so that we can contact you if necessary.

Insurance

We insure each purchase during the time it is in transit until it is delivered to you. We require a signature for any goods delivered, at which point responsibility for your purchased goods passes to you. If you are not the receiver of your purchase (for example a gift order) then the person who signs for the package confirms receipt and is accountable for the package.

Tracking your order

You can check the current status of your shipment by signing into your account and visiting the 'Orders' section.

Taxes and Duties

To ensure that your shipping costs are accurate while browsing our website, we recommend that you select the shipping country from the list of countries. Local VAT will be applied to all destinations in the European Union and the United Kingdom.

In many countries, shipments are made in DDP, so all applicable import taxes are included in the final product price.

If a DDU destination is selected, the listed product price does not include taxes and VAT. The recipient is responsible for all import taxes, customs and local charges imposed by the country in which the shipment is made. It is necessary to pay these taxes to exempt the order from customs charges. We cannot predict the amount you will pay for taxes and duties, so please check these before placing an order. Our online store ships worldwide and shipping costs are already included in your final order total. However, as the international courier of your order, our courier may give you a separate invoice with local taxes to be paid. Please note that the Russian Federation is a DDU destination. For information on customs policies, please check the official website of the Federal Customs Service.

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